Policies

• Only the customer and the waxer are allowed in the waxing room while services are being performed.

• Pets are not allowed on premises, with the exception of registered service animals.

• Please arrive 15 minutes prior to your scheduled appointment.

• Food and drinks are not allowed in the waxing rooms.

• Our studios are non-smoking facilities.

• We do not accept checks.

• Gratuities are not included in our prices.

• Prior to your service, let your waxer know if you have any skin condition, currently being treated for or with any of the following:

• • Anti-aging

  • Acne

  • Bleaching

  • Antibiotics

  • Corticoids

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• If you are using any topical products such as; retinol, alpha hydroxy, etc you should cease use for about 7-10 days before waxing/sugaring. Retinol is a common ingredient in both over-the-counter and prescription anti-aging and acne topical creams. Accutane taken internally; please talk to your doctor you CAN NOT wax any part of your body at all. Accutane taken topically on the face you can not do any facial waxing.

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Late Policy

 

• Please try to be on time.  We run a tight schedule, if you show up late, we will try our best to fit you in or work you into the schedule later in the day; however, there are no guarantees, especially if you are over 10 minutes late.  Change of Service

 

• If you require any change to your scheduled Service or additional Services, these must be requested with the receptionist before you check in or through Booksy our booking app. We will try to accommodate your request if possible.

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Cancellation Policy

 

• As a courtesy, we ask our Customers that Service cancellations be made at least 24 hours prior to a scheduled appointment.

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No-Show Policy

 

• After 2 No-shows customers will be required to maintain their credit card on file when making appointments. On the 3rd and future, No-Show customers may be charged 100% of the services booked to the card on file.

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Return Policy

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Products:

• Unopened products may be exchanged or returned for a full refund, within 30 days from the purchase date. Opened Products and used Products are non-refundable.

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Gift Cards and Gift Certificates

• The purchase of gift cards and gift certificates are non-refundable. Gift card and gift certificate expiration dates are subject to applicable state laws and regulations, but in no event will expire prior to five years after the activation date.